Send a complaint we can identify and investigate
Write to support@spicychat.ai with your name, contact details and a description of the issue. Explain the concern and identify the content directly. We may contact you for further information or documents needed to examine the complaint.
We review and resolve reported complaints within five business days of submission under this procedure. It does not require an individual outcome notice for every general complaint. The removal requests described next have their own notification requirements.
support@spicychat.aiAsk us to remove a depiction made without consent
Identify the material and explain the absence of consent if you are the person depicted or their authorized representative. We must notify the person of our decision on the removal request within five business days of its submission.
Where evidence establishes illegality or other applicable non-compliance, our procedure calls for immediate removal. A submitted allegation starts the review; it does not by itself establish that the content is unlawful or non-compliant.
Challenge a refusal through the removal appeal
To appeal a refused removal request, the depicted person can email support@spicychat.ai using the subject Removal Appeal. Someone on our team who was not involved in the first decision reviews it. We must notify the person of the appeal decision within five business days after the appeal is submitted.
This is a decision-notification period, not a separately stated deadline to file an appeal. A qualifying non-consent removal disagreement that remains after the appeal goes to an independent neutral body for a binding decision, with the review costs paid by us.
Understand the limits of this review route
Independent review is limited to the qualifying refused removal request based on the depicted person's lack of consent, including a request through an authorized representative. It does not cover unrelated reporters, other account or content restrictions, or billing disputes. Contact support about account and payment matters, and use the reporting process to identify a content violation.
Keep a complaint factual and do not make a knowingly false, wholly unjustified, abusive or bad-faith request. Do not circulate the disputed material in community discussions while seeking a review.
Questions
What should I send when challenging a refusal to remove my depiction?
The depicted person or an authorized representative can write to support@spicychat.ai with Removal Appeal as the subject. Identify the original request and refusal so a team member separate from the first decision can review the appeal.
Do I have only five business days to lodge a removal appeal?
That is not a filing limit stated by this procedure. The five-business-day period runs from submission of the appeal to notification of our decision.