When the policy excludes a refund
Fees become non-refundable under our policy once the login details have been used on the Portal. Not using a membership, or being unable to access the service for a reason not caused by SpicyChat, does not itself qualify a payment for return. We do not provide partial-month refunds or credits.
The policy does not set a general money-back period running from the purchase date. A stated time for issuing a refund is not a period during which every purchase automatically becomes eligible for one.
The method and timing of a refund we issue
A refund we issue goes back to the payment method used for the purchase, never as cash or a paper check. The policy requires issuance within ten days of communication with Client Relations. It does not separately guarantee when your bank or provider will display the completed credit.
These arrangements do not apply to a payment method that cannot issue a refund, including cryptocurrency. Certain providers, such as Apple, process refunds themselves. We cannot guarantee their final outcome or the way they issue a refund.
A cancellation caused by incorrect listing information
We may cancel an order placed against an incorrect price or incorrect listing information. If that cancelled order has already been charged, our policy calls for an immediate credit of the charge. This applies to cancellation on that basis, not simply to a later change in a product's price.
Explain the payment issue without exposing credentials
Give support the purchase date, transaction reference, amount, currency and payment provider, together with what happened. If the problem involves renewal, include any cancellation confirmation. Leave out full card numbers, card security codes and sign-in codes.
To stop an upcoming recurring payment, use the cancellation procedure as well. An email asking us to examine a refund does not, on its own, switch off renewal.
support@spicychat.aiQuestions
Does every purchase come with a guaranteed 14-day refund?
No automatic 14-day money-back guarantee is provided by our policy. A request depends on its eligibility conditions and any applicable payment-provider or legal requirements.
What is measured by the ten-day refund period?
It is the period for issuing a refund under the policy following communication with Client Relations. It is not a general deadline to request reimbursement after buying a membership.