Reach Our SpicyChat Support Team

Include details that match your question

• For sign-in problems, identify the account and original sign-in method, then give the exact error and when it appeared.
• For a payment question, include the purchase date, transaction reference, amount, currency and billing provider.
• For a technical fault, name the affected feature, device and browser or app version; add a redacted screenshot when it helps.
• For a privacy or rights matter, explain the request and provide enough information to identify the relevant account or content.

Send us a focused email

Our service email is support@spicychat.ai. Choose a subject that describes the problem and put the relevant facts together in one message, rather than sending fragments in several separate emails.

Use the smallest amount of conversation material that explains the issue. An error message or a reference to the affected content is preferable to an unnecessary copy of your entire private history.

Keep control of your account while asking for help

Leave passwords, one-time codes, complete card numbers, card security codes, session cookies and API keys out of your message. Check screenshots for them too. We do not need those credentials in a support email.

Contacting us is not, by itself, renewal cancellation, account removal or a completed personal-data request. Follow the process for the action you want, respond to relevant verification or follow-up requests, and retain the correspondence.

Who receives service correspondence

Our operator is NextDay AI Incorporated in Montreal, Quebec, Canada, with subsidiaries in the US and EU. Bring account and service questions to our support email rather than a character creator or a public community discussion containing your private details.