Match the symptom to a first check
| What you see | Where to begin |
|---|---|
| No part of the website loads | Test the connection and browser; look for an incident announcement |
| The sign-in email never arrives | Verify the email, spam folder and account's original sign-in route |
| Text works but images fail | Read the image fair-use notice and check your access to that feature |
| The page responds but a reply takes a long time | Review the model, generation queue and recent notices |
| The account shows no previous chats or paid plan | Confirm that you returned to the account you used before |
Test without discarding your work
Copy any text you have not sent, then refresh once and check the connection. Try an up-to-date browser, or a normal window if the failure occurs only in a restricted session. Before clearing stored site data, establish how you will sign back in.
Avoid resending a failed request over and over, particularly when the notice says Too many requests. Allow the cooldown described by the affected feature. Images use separate fair-use capacity from text replies, and that capacity can recover as earlier activity falls outside the recent usage period.
Read incident updates or send a clear report
Our community announcements carry incident information and subsequent updates. Check their timing and latest progress before deciding that everyone is affected; an old discussion or a failure on one device is not a current service-wide finding.
For a problem without an announced explanation, tell support when it happened, including the time zone, and identify the device, browser, feature and exact error. Redact a screenshot if it helps show the problem. Leave out login codes, full card details and private conversation text unrelated to the issue.
Questions
How do I check whether my problem is part of an outage?
Look for a current incident announcement and read its latest update. If none explains the issue, narrow it to the affected feature, perform the applicable connection or account checks, and report what happens.
Does an image request limit mean chat is unavailable too?
Not necessarily. Recent image activity is subject to its own fair-use controls, with capacity recovering automatically. A Too many requests notice for images alone does not establish an outage of text chat.